Shipping Policy

Last Updated: July 6, 2026

Thank you for shopping with AETOS. We strive to process and ship every order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

During periods of high order volume, product launches, or promotional events, processing times may be slightly longer.

Shipping

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Shipping times vary depending on your location and the shipping method selected during checkout.

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Shipping Rates

Shipping costs are calculated during checkout based on your shipping address and the selected shipping method.

From time to time, AETOS may offer free shipping promotions. Any applicable minimum purchase requirements or promotional terms will be displayed at checkout.

Order Tracking

After your order has shipped, tracking information will be sent to the email address provided during checkout.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided and the order has already shipped, AETOS is not responsible for delays, lost packages, or additional shipping charges that may result.

If you notice an error in your shipping information, please contact us immediately. We will make every effort to update your order before it ships, but we cannot guarantee changes once processing has begun.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is under the carrier's control.

AETOS is not responsible for delays caused by shipping carriers, weather, natural disasters, customs, or other circumstances beyond our control.

If your tracking indicates that your package has been delivered but you cannot locate it, please:

• Verify the shipping address on your order.

• Check around your delivery location and with household members or neighbors.

• Contact the shipping carrier directly.

• Reach out to us if you need additional assistance.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at support@aetospouches.com.

Please include:

• Your order number

• A description of the issue

• Photos of the damaged product and shipping package

We will review your claim and work with you to resolve the issue as quickly as possible.

International Shipping

International shipping may be available to select destinations.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country.

AETOS is not responsible for delays caused by customs processing.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@aetospouches.com

We aim to respond to all customer inquiries within 1–2 business days.